About the client
A.S.P. Incorporated has provided security, concierge, and customer services for over 20 years. A team unlike any other within the security industry embrace change and take pride in surpassing client expectations with a well-trained team of talented indiviudals. A.S.P. continuously implement new strategies and strive for an environment that creates a culture of growth and community. A.S.P. Security Services has a policy, which provides our clients response to any service request in less than three hours. As such, we have deployed manpower to major clients throughout the G.T.A. during tragedies such as 9/11 and the Air France accident in Toronto. Our team has also provided emergency services during the 2003 Blackout and the Sars epidemic. During these unfortunate and challenging times, our staff joined together to provide unsurpassed dedication and quick-responsiveness, which never before seen in the security industry. Our integrity as a service provider, ensures we honour all our commitments to clients, who have graciously entrusted us with the safety and security of their businesses. A.S.P. Incorporated has the experience, dedication, organization, intellectual capital, and fiscal strength to offer a complete turnkey service. We will continue to raise the bar, because at A.S.P., "Security Matters."
Project goals
Created a web application to manage school crossing guards scheduling throughout the City of Toronto. Guards are assigned to crosswalks, and their attendance is detected with an App. A dashboard is available to administrative staff at head office to monitor Guard locations and timing in real-time. Our main goal was to build a web application that will help to simplify service management: creating jobs (locations that must be serviced), accounts for employees (guards), assigning guards to locations, managing clients.
Key challenge
The idea of this project was to rework the existing website, make UX better and easier for understanding. Extend website with new functionalities, get rid of excel spreadsheets, which prevoiusly were prepared manually and instead of them implement automated reports. Another challenge - improve performance. This website collects and processes a lot of information and it noticeably impacted the performance.
Our solutions
To address client's needs we decided to automate all processes as much as we can. On the site, there is the possibility to pick up the guard that is the most suitable for servicing a particular location. When the system searches available employees, the next things will be taken into account: the guard's schedule, holidays and booked leaves, assigned shifts, the distance between the guard's home and working area. A lot of reports:
• Guard location tracking - a map with the trajectory of movement of the guard, it shows if guard left the geofence or no. On which particular area spent the most time.
• Attendance report - with the possibility to run it for any needed period. This report shows amount of shifts per day, how many of them where covered, who covered the shift(guard name), total percentage of coverege, total number of crosswalks etc.
• Which shifts don't have assigned guard and need to be assigned today.
• Dashboard - functionality that gives the possibility to see guards' attendance in real-time, whether an employee checked in on time, checked out earlier, was late or absent. On the website there are different roles, and for each role the same data is represented in the most suitable way.
Result
In result we got application that helps stuff to make their life easier and saves their time. Very easy fo manage needed tasks, analyze performance of employees, prepare reports for customers. Probably the most significant is time saved for guards management and collecting the data because of implemented automation.